Refund Policy
This Refund Policy outlines the terms and conditions regarding refunds for transactions processed through our payment gateway services.
1. Eligibility for Refunds
1.1 Refunds are eligible under the following circumstances:
Unauthorized or fraudulent transactions.
Technical errors resulting in duplicate or incorrect charges.
Merchant errors, such as incorrect amounts charged.
1.2 Refunds are not eligible for:
Transactions that comply with the merchant's terms and conditions.
Disputes where the service or product was delivered as promised.
2. Refund Request Process
2.1 To request a refund, please follow these steps:
Contact our support team via email at [email protected] or call our customer service at +91 8287042465.
Provide the transaction ID, date, and reason for the refund request.
Submit any additional documentation or evidence supporting the refund claim.
2.2 Refund requests must be submitted within [30 days] from the transaction date.
3. Processing Timeframes
3.1 Upon receiving a refund request, MFPay will:
Acknowledge receipt within [2 business days].
Review and process the request within [7-14 business days], depending on the complexity of the claim.
3.2 Approved refunds will be processed through the original payment method used for the transaction.
4. Refund Amounts
4.1 Refunds will be issued for the full transaction amount minus any applicable fees, unless otherwise specified.
4.2 In cases of partial refunds, the refunded amount will be proportionate to the service or product value.
5. Special Conditions
5.1 MFPay reserves the right to decline refund requests if:
The request does not meet the eligibility criteria.
There is evidence of abuse or misuse of the refund policy.
5.2 Refunds related to transactions involving third-party services or products are subject to the policies of those third parties.
6. Chargebacks
6.1 Users are encouraged to contact MFPay for refunds before initiating chargebacks with their financial institution.
6.2 Chargebacks may result in additional fees or penalties. We will cooperate with financial institutions to resolve disputes and recover funds.
7. Modifications to the Refund Policy
7.1 MFPay reserves the right to modify this Refund Policy at any time. Any changes will be posted on our website at www.mfpay.in.
7.2 Continued use of our services after changes to the Refund Policy constitutes acceptance of the revised terms.
8. Contact Us
For any questions or concerns regarding our refund policy, please contact us at:
MFPay Customer Support
Email: [email protected]
Thank you for choosing MFPay for your payment processing needs. We are committed to ensuring a secure and transparent experience for all our users.
1. Eligibility for Refunds
1.1 Refunds are eligible under the following circumstances:
Unauthorized or fraudulent transactions.
Technical errors resulting in duplicate or incorrect charges.
Merchant errors, such as incorrect amounts charged.
1.2 Refunds are not eligible for:
Transactions that comply with the merchant's terms and conditions.
Disputes where the service or product was delivered as promised.
2. Refund Request Process
2.1 To request a refund, please follow these steps:
Contact our support team via email at [email protected] or call our customer service at +91 8287042465.
Provide the transaction ID, date, and reason for the refund request.
Submit any additional documentation or evidence supporting the refund claim.
2.2 Refund requests must be submitted within [30 days] from the transaction date.
3. Processing Timeframes
3.1 Upon receiving a refund request, MFPay will:
Acknowledge receipt within [2 business days].
Review and process the request within [7-14 business days], depending on the complexity of the claim.
3.2 Approved refunds will be processed through the original payment method used for the transaction.
4. Refund Amounts
4.1 Refunds will be issued for the full transaction amount minus any applicable fees, unless otherwise specified.
4.2 In cases of partial refunds, the refunded amount will be proportionate to the service or product value.
5. Special Conditions
5.1 MFPay reserves the right to decline refund requests if:
The request does not meet the eligibility criteria.
There is evidence of abuse or misuse of the refund policy.
5.2 Refunds related to transactions involving third-party services or products are subject to the policies of those third parties.
6. Chargebacks
6.1 Users are encouraged to contact MFPay for refunds before initiating chargebacks with their financial institution.
6.2 Chargebacks may result in additional fees or penalties. We will cooperate with financial institutions to resolve disputes and recover funds.
7. Modifications to the Refund Policy
7.1 MFPay reserves the right to modify this Refund Policy at any time. Any changes will be posted on our website at www.mfpay.in.
7.2 Continued use of our services after changes to the Refund Policy constitutes acceptance of the revised terms.
8. Contact Us
For any questions or concerns regarding our refund policy, please contact us at:
MFPay Customer Support
Email: [email protected]
Thank you for choosing MFPay for your payment processing needs. We are committed to ensuring a secure and transparent experience for all our users.
